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Schedule & Dispatch

Four views of your week. One screen your whole team runs on.

Coordinate dispatch, field assignments, long-range project timelines, and recurring service work from one schedule surface.

Everything scheduling has to do on a real job site

Dispatch Board

Plan crew assignments across the week with conflict awareness before problems hit the field.

My Day (Field Worker View)

Give field users a focused daily view with only their assignments and context.

Project Timeline

Use timeline views for longer-horizon planning across active project phases.

Service Schedule

Manage recurring service visits on a calendar so maintenance workflows stay predictable.

Drag-Drop Assignments

Move a task from one day to another, one crew to another, one worker to another — drag-drop. The underlying records update, notifications fire, and conflicts are flagged.

Real-Time Conflict Detection

Assigning the same foreman to two overlapping jobs? CC flags it as you drag. No more discovering conflicts on Monday morning when the crew shows up to the wrong site.

Multi-Stop Route Optimization

For crews hitting multiple job sites in a day, route optimization builds a sensible sequence — shortest drives, accounting for geography. Less windshield time, more billable hours.

Crew Management

Dedicated Crews page with crew members, assignments, and availability. Build crews once, assign them to work instead of picking individual people each time.

Calendar Sync for Assignments

Assignments generated on the dispatch board flow into the shared calendar so every team member sees their day alongside existing commitments.

How a week actually runs through the Schedule page

A practical weekly rhythm from planning through dispatch and completion tracking.

1
Plan

Set the week on the Dispatch board

Build the week by assigning work from backlog to crews with visibility into load, gaps, and overlaps.

  • Week view of every crew across every day
  • Backlog pane shows unassigned work orders
  • Drag-drop assignment with live conflict flags
  • Gaps and over-scheduling visible at a glance
  • Manager-only tab — field workers can't see the whole board
2
Optimize

Route-optimize multi-stop days

Reduce windshield time by sequencing multi-stop workdays with route-aware planning support.

  • Multi-stop route optimization
  • Respects geography and job constraints
  • Route-order guidance for multi-stop days
  • Review and manually override if needed
  • Sequence flows to the field worker's My Day view
3
Dispatch

Field workers see their day and nothing else

Keep field execution focused with assignment detail, routing context, and the key task documents needed on site.

  • Clean, phone-friendly daily task list
  • Clock-in / out integrated
  • Task details, location, and linked documents
  • Route order matches the optimized sequence
  • Respects role scoping — only assigned work is visible
4
Track Long-Term

Project Timeline for the critical-path view

Use timeline views to understand milestone sequencing and longer-term planning risk.

  • Gantt view per project
  • Milestone and phase timeline visibility
  • Task sequence planning context
  • Month / quarter / year horizons
  • Built to stay smooth on larger projects
5
Recur

Service Schedule auto-populates recurring visits

Define recurring service patterns once and manage generated visits with rescheduling flexibility.

  • Visit auto-generation from service frequency
  • Calendar view of upcoming service visits
  • Reschedule individual visits without breaking the pattern
  • Completion tracking per visit
  • Service billing rolls completed visits into period invoices

Four Tabs, Four Jobs — Not Four Apps

Run weekly scheduling through role-specific views that share the same underlying operational context.

  • Dispatch tab: manager week view with drag-drop
  • My Day tab: field worker daily task list
  • Project Timeline tab: Gantt view across projects
  • Service Schedule tab: recurring visit calendar
  • All four tabs stay in sync on the same live schedule data

Conflict Detection That Catches Mistakes At Drag Time

Detect scheduling conflicts early during dispatch planning so teams avoid costly field-day disruptions.

  • Real-time conflict detection during drag-drop
  • Overlap flagging for crew members and crew leaders
  • Over-scheduling warnings per crew per day
  • Clear visual indicators on conflicts
  • Prevention is cheaper than the 6am phone call

Route Optimization For Multi-Stop Days

Optimize stop order on multi-visit days to reduce travel waste and protect productive crew time.

  • Multi-stop daily route optimization
  • Respects job time windows and constraints
  • Clear route-order guidance for dispatch planning
  • Override and manual reorder supported
  • Optimized sequence flows to My Day view

Recurring Services Schedule Themselves

Automate recurring visit generation so service operations stay consistent without manual schedule duplication.

  • Visit auto-generation from service frequency
  • Full-year visit population with one pattern definition
  • Individual visit reschedule without breaking the pattern
  • Completion tracking per visit
  • Completed visits roll into service billing automatically

How the schedule connects to the rest of CC

Data flows through the platform. Here's where this feature fits.

Project Tasks → Dispatch Board

Project tasks (created from WON estimates) flow into the dispatch backlog automatically. Drag them onto the week to assign crews.

Service Pattern → Service Visits

Recurring service patterns auto-generate visits for the whole year. The Service Schedule tab shows them on a calendar and lets you reschedule individuals without breaking the pattern.

My Day → Clock In → Time Entries

Field workers open My Day, clock in from the same view, and their time entries flow into project actual costs after manager approval.

Dispatch Assignment → Calendar Sync

Assignments generated on the dispatch board sync into the shared calendar so every team member sees their schedule alongside existing commitments.

Service Visits → Service Billing

Completed service visits roll into period-based service invoices automatically so scheduling stays tied to billing.

See it for yourself

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